Return and Exchange Policy

All garments undergo thorough quality checks and a detailed visual inspection prior to dispatch.

If you receive an item that does not meet our quality standards, please contact our Customer Care team within 48 hours of delivery at info@primalgray.com or via WhatsApp at +91 9810241589, with your order number and relevant images.

While we make every effort to accurately represent product colours, textures, and details through our photography, slight variations may occur due to differences in screen settings and lighting. We request you to consider this before making a purchase.

Eligibility for Returns & Exchanges

Items purchased at full price are eligible for return (refund in the form of store credit) or exchange, subject to the following conditions:

• The request must be communicated within 15 days of delivery.
• The product must be returned in its original condition, unused, unwashed, and with all tags and labels intact.
• Items returned after 30 days from delivery will not be accepted.
• We reserve the right to refuse returns that do not meet our quality control standards.
• Non-Eligible Items
  
  

The following items are not eligible for return or refund:

• Products purchased during sale, on discount, or using promotional codes. These may be eligible for exchange only.
• Customized garments (no returns or COD applicable).
• Swimwear, bodysuits, and intimate wear.
• Products purchased from clearance or rack sections.
• International orders (outside India).
  
  

Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided the order has not been dispatched.

Return Processing

• All returned garments undergo a 72-hour quality holding period before inspection.
• Once approved, store credit will be issued within 7–15 working days.
• Store credit is issued in the form of a digital voucher and is non-transferable.
  
  

Shipping
Orders are typically dispatched within 1–3 working days. Delivery timelines may vary depending on location and external courier factors.