We usually ship within 24–48 hours. Depending on your location, your order should reach you in 3–7 business days — right on time for your next plan, getaway, or weekend hang.
Do you offer free shipping?
Yes. All prepaid orders above ₹750 ship free — consider it on the house.
What payment options do you have?
We accept debit/credit cards, UPI, net banking, and wallets. Prefer flexibility? Cash on Delivery and Pay Later EMI options are available too.
How do I track my order?
Once your order ships, you’ll get a tracking link via SMS and email. Follow your package from our door to yours — no guesswork.
Can I change or cancel my order?
If it hasn’t shipped yet, just drop us a line at info@primalgray.com or WhatsApp us at +91 9958002720. We’ll help you out before it hits the road.
Do you ship outside India?
Yes. We ship pan-India with Shiprocket, and globally with DHL/FedEx at applicable rates. Please read our international shipping T&Cs before placing an order.
What’s your return policy?
Didn’t vibe with your pick? No worries. Returns are accepted within 15 days of delivery, as long as the piece is unworn with tags intact. For prepaid orders, we issue easy refunds. For COD, we offer store credit — so you can swap it for something you’ll actually love.