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Elevate your skincare routine with 5% off Skin Fuel!

Buy 2 get 20% off | Buy 3 get 30% off

Offer applied automatically at checkout

Order and Payment

  • When can I expect my order?

    Are the colours of the products shown on the website accurate?

    How can I track my order?

    How do I know my order is confirmed?

    Will I get separate shipments if I buy 3-4 products or will it be in a single shipment?

    How long will it take to ship my order?

    What should I do when I have ordered, and the amount has also been deducted but the order has been cancelled?

    My order is showing as delivered, but I haven't received it. What should I do?

    I didn't receive an order confirmation, what should I do?

    Courier attempted to deliver, but I was not at home. What should I do?

    I received a faulty item. What should I do?

    I received the wrong item. What should I do?

    My parcel arrived damaged. What should I do?

Return and Exchange

  • What is your return and exchange policy?

    How do I return my order?

    Will I have to pay for my return?

    The size I need to exchange for is not available. Can I still exchange?

    Have you received my returned items?

    How many times am I eligible for an exchange?

    Can I exchange my product with another?

    I just cancelled my order. When will I receive my refund?


  • How Long will shipping take and cost?

    Where do you ship to?

    Where do you ship from?

    Can you deliver to a P.O. Box address?

    Courier has requested additional information from me before they can deliver my parcel. What should I do?

    Can I redirect my order to a different shipping address?

    Can I combine the shipping of my orders?


  • What payment methods do you accept?

    What currencies can I use to pay?

    Do you offer gift receipts?

    My payment failed, but I was still charged. What should I do?

    My payment was declined, what should I do?


    • Your products are often sold out, when will you restock?

      Is your packaging sustainable and recyclable?

      Organic Cotton

      Recycled Cotton

      Recycled Polyester Ultrasuede (rPet)

      Recycled Polyester Spandex (rPet)

      Recycled Polyester Gabardine (rPet)


    • Who is Primal Gray?

      How do I place an order?

      How can I contact Primal Gray?

      I'm interested in a career at Primal Gray, where can I apply?

      I'm an influencer, how can I collaborate with you?


    • My Voucher code is not working? What should I do?

    Duties and taxes

    • All Primal Gray products ship from New Delhi India.  


Incase you are facing any troubles, or you couldn't find your answers above,

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